Terms and Conditions

Online Shop Terms & Conditions

Before placing your order, please read through these Terms of Use for the Propharma Australia Online Shop. By using this website and making a purchase, you agree to the terms of use ("Terms of Use") of the Propharma Australia Online Shop as set out below. The Terms of Use include the terms and conditions set out below, and the Propharma Australia Privacy Policy. You are bound by these Terms of Use and should review them whenever you are using this website and making a purchase.

1. Stock

We endeavour to ensure that only accurate and up to date information is placed online. In the event that incorrect information is included in the Propharma Australia Online Shop, we will place a correction on the Propharma Australia Online Shop content area.

2. Intellectual property

The materials displayed on this website, including all editorial materials, information, photographs, illustration, artwork and other graphic materials, and names, logos and trademarks, are the property of Propharma and are protected by copyright, trademark and other intellectual property laws. Any such content may be displayed and printed solely for your personal and non-commercial use. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the prior written consent of Propharma Australia. Propharma does not grant any licence or right in, or assign all or part of, its intellectual property rights in the content or applications incorporated into the website or in the user interface of the website.

3. Accuracy

Care has been taken to ensure that the products and descriptions of them on this site are accurate. We do not, however, promise or represent that it is accurate or free from errors or omissions and we reserve the right to make any necessary corrections. You should enquire with us directly to ensure the accuracy and currency of the material you seek to rely upon.

4. Unacceptable orders

Propharma reserves the right to reject an order if, in its sole opinion, it is unacceptable.

5. Disclaimer of warranties

To the maximum extent permitted by law (most importantly the Australian Consumer Law):

1.Propharma disclaims all warranties with regard to the information and applications contained on the website and your use of the website, including all implied warranties of merchantability and fitness

2.Propharma, its contractors, agents, or employees disclaim liability for any damages whatsoever (including special, indirect or consequential) arising out of or in connection with the use or performance of the website whether in contract, at common law or in equity, or on any other basis

3.If Propharma becomes liable for any breach of any such condition or warranty, Propharma's liability shall be limited at its option, to any one or more of the following:

  • In the case of goods: replacement of the goods or the supply of equivalent goods; repair of the goods; payment of the cost of replacing the goods or acquiring goods; or payment of the cost of having the goods repaired; and
  • In the case of services: to either supplying the services again or payment of the cost of having the services supplied again.

6. Security information

At the time that you place your order and are asked to supply personal information you enter a secure environment. From that time, the link between your Web browser and the Propharma Shop will be protected using a security certificate. This will be indicated by the appearance of a padlock on your browser.

You should note that credit card numbers will not be stored on the web site and will never be made publicly available. All information concerning your order is encrypted and can only be viewed by members of the Propharma Online Shop team with authorised access to that information. As noted your credit card details are not visible to the members of the Propharma Online Shop team.

7. Stock availability

Propharma will endeavour to supply all items publicised in the Propharma Shop. Similarly, products will be removed from the Propharma Shop as soon as Propharma becomes aware that those items are unavailable. However, there may be unavoidable occasions when:

  • All or part of your order cannot be fulfilled immediately, or
  • All or part of your order cannot be fulfilled at all.

Where part of an order cannot be fulfilled immediately, the part that can be supplied will be dispatched as soon as possible.

Where part of your order cannot be fulfilled at all you will be advised as soon as possible by email, telephone or fax.

All products with a limited sales period which are displayed in the Propharma Shop will have the withdrawal date clearly shown.

However, where a product which does not have a specified sales period becomes unavailable due to unexpected or high demand, and that item is ordered by you before Propharma has withdrawn that item from the Propharma Shop, Propharma will not be held responsible for inability to complete that order.

8. Delivery standards

Propharma will endeavour to dispatch all orders within 1-2 working days of receiving the order and endeavour to deliver all orders within 3-7 business days from receipt of order. The Australia Post Terms and Conditions apply to the carriage of articles by Australia Post  http://auspost.com.au/general-terms-conditions.html

9. Incorrect details supplied

Please note that acceptance of your order implies that we will fulfil your order within the time specified in the Delivery Standards. The following situations are exceptions:

  • If and when incorrect payment details, including credit card details, are supplied
  • Where correct credit card details are supplied but funds are not approved.

In the event that you supply incorrect payment and delivery details, Propharma will take all reasonable steps to contact you using the personal details that you have provided. In the event that your supplied contact details are incorrect however, Propharma will not be held responsible for not fulfilling your order, nor for being unable to advise you that this is the case.

10. Refund policy

All products sold by Propharma must be:

  • fit for all the purposes for which goods of that kind are commonly supplied
  • acceptable in appearance and finish
  • free from defects
  • safe
  • durable

You can return an item to us if:

  • it's faulty
  • it's incorrectly described
  • it's different from a sample shown
  • it doesn't do what we said it would do
  • it's not of reasonably acceptable quality
  • its packaging is damaged on receipt and you notify us at the time of receipt

If the product is unsafe, can't be fixed within a reasonable time, or you simply would not have bought it given the nature of the defect, we'll offer you an exchange, repair or refund.

To ask for an exchange, repair or refund, you'll need to prove that you purchased the product via the Propharma Online Shop. If you can't provide an order confirmation, another form of proof of purchase will be required.

If the product is assessed to be faulty or unfit for its intended purpose, refunds will be issued using the same method as your original payment.

Please return your item with your name, order confirmation number and the reason for your return within 14 days from the date of purchase.

For example:

      John Smith

      Order number: 8910

      Faulty- torn packaging on receipt

 

11. Change of mind returns

We do not offer change of mind refunds and returns on our animal nutrition products as they cannot be resold.

12. Minimum and maximum order value

Please note that a minimum value of AUD $10.00 applies to all Propharma Online Shop orders. The maximum order value is AUD $5,000.

13. Goods and services tax

All prices are inclusive of Australian Goods and Services Tax (GST) where applicable. Propharma will issue a compliant tax invoice where appropriate.

14. Governance

These Terms and Conditions are governed by the laws of Victoria Australia. In the event of a dispute you agree to submit to the exclusive jurisdiction of the courts of Victoria and the Federal Court of Australia.

15. Third party websites

The Propharma Website may contain links to other websites operated, controlled or produced by third parties. Unless otherwise indicated, Propharma does not control, endorse, sponsor or approve any such third party websites or their content nor does Propharma provide any warranty or take any responsibility whatsoever for any aspect of those websites or their content.

16. Links to Propharma website

If you wish to establish a link to this website, you must first seek approval from Propharma. To seek approval, please contact your account manager. If you don't have one or are unsure, please email Propharma's brand team.

The following information will be required to assess your request:

  • the URL of the website that you seek to establish a link from
  • a brief description of your website
  • the reason that you wish to establish a link.

If Propharma agrees to your proposed link, you must comply with any terms and conditions imposed by Propharma as a condition of such agreement. If the nature and/or content of your website changes in any significant way, you must contact Propharma and provide a new description of your website.

 

Order enquiries

Within Australia (freecall) 1800 337 955

Outside Australia  +61 3 9794 7166

 

Postal address

Propharma Australia Pty Ltd

PO Box 4368

Dandenong South 3164

Victoria Australia